/* ===================== 帮助中心 / 检索台 ===================== */

.page-faq {
  --faq-panel: rgba(16, 56, 74, .42);
  --faq-focus: rgba(255, 138, 61, .35);
  display: block;
}

/* ---------- 面包屑 ---------- */

.page-faq .faq-crumbs {
  padding-top: 30px;
  font-family: var(--font-mono);
  font-size: 12px;
  letter-spacing: .12em;
}

.page-faq .faq-crumbs__list {
  display: flex;
  flex-wrap: wrap;
  align-items: center;
  gap: 10px;
  margin: 0;
  padding: 0;
  list-style: none;
  color: var(--frost);
}

.page-faq .faq-crumbs__item {
  display: flex;
  align-items: center;
  gap: 10px;
}

.page-faq .faq-crumbs__item + .faq-crumbs__item::before {
  content: "/";
  color: rgba(147, 167, 188, .5);
}

.page-faq .faq-crumbs__list a {
  color: var(--frost);
  text-decoration: none;
  border-bottom: 1px solid transparent;
  transition: color var(--dur) var(--ease), border-color var(--dur) var(--ease);
}

.page-faq .faq-crumbs__list a:hover,
.page-faq .faq-crumbs__list a:focus-visible {
  color: var(--gold);
  border-bottom-color: var(--gold);
}

.page-faq .faq-crumbs__item[aria-current="page"] {
  color: var(--gold);
}

/* ---------- 首屏检索台 ---------- */

.page-faq .faq-hero {
  position: relative;
  isolation: isolate;
  overflow: hidden;
  padding-top: 0;
  padding-bottom: 92px;
}

.page-faq .faq-hero::before {
  content: "";
  position: absolute;
  inset: 0;
  z-index: -1;
  pointer-events: none;
  background-image:
    linear-gradient(rgba(147, 167, 188, .07) 1px, transparent 1px),
    linear-gradient(90deg, rgba(147, 167, 188, .07) 1px, transparent 1px);
  background-size: 96px 96px;
  -webkit-mask-image: linear-gradient(180deg, rgba(0, 0, 0, .8), transparent 76%);
  mask-image: linear-gradient(180deg, rgba(0, 0, 0, .8), transparent 76%);
}

.page-faq .faq-hero__head {
  margin-top: 64px;
}

.page-faq .faq-hero__title {
  margin: 14px 0 0;
  line-height: .98;
  letter-spacing: -.015em;
}

.page-faq .faq-hero__lede {
  margin-top: 24px;
  max-width: 46ch;
  color: var(--muted);
}

/* 检索框 */

.page-faq .faq-finder {
  margin-top: 52px;
  max-width: 880px;
}

.page-faq .faq-finder__label {
  display: flex;
  flex-wrap: wrap;
  align-items: baseline;
  gap: 8px 14px;
  margin-bottom: 12px;
  font-size: 13px;
  line-height: 1.6;
  color: var(--muted);
}

.page-faq .faq-finder__label-index {
  color: var(--gold);
  letter-spacing: .16em;
}

.page-faq .faq-finder__field {
  position: relative;
  display: flex;
  align-items: center;
  gap: 14px;
  border: 1px solid var(--gold);
  background: var(--faq-panel);
  padding: 0 20px;
  transition: border-color var(--dur) var(--ease), box-shadow var(--dur) var(--ease);
}

.page-faq .faq-finder__field::after {
  content: "";
  position: absolute;
  top: 0;
  right: 0;
  bottom: 0;
  width: 44%;
  pointer-events: none;
  background: linear-gradient(90deg, rgba(231, 180, 90, 0) 0%, rgba(231, 180, 90, .16) 100%);
  opacity: 0;
  transition: opacity var(--dur) var(--ease);
}

.page-faq .faq-finder__field:focus-within {
  border-color: var(--amber);
  box-shadow: 0 0 0 1px var(--faq-focus);
}

.page-faq .faq-finder__field:focus-within::after {
  opacity: 1;
}

.page-faq .faq-finder__input {
  flex: 1 1 auto;
  min-width: 0;
  border: 0;
  outline: 0;
  background: transparent;
  color: var(--fg);
  font-family: var(--font-body);
  font-size: 17px;
  line-height: 1.5;
  padding: 22px 0;
  position: relative;
  z-index: 1;
}

.page-faq .faq-finder__input::placeholder {
  color: rgba(147, 167, 188, .68);
}

.page-faq .faq-finder__input:focus-visible {
  outline: none;
}

.page-faq .faq-finder__key {
  position: relative;
  z-index: 1;
  flex: 0 0 auto;
  border: 1px solid var(--line);
  color: var(--frost);
  font-size: 12px;
  padding: 4px 9px;
  letter-spacing: .06em;
}

.page-faq .faq-finder__feedback {
  margin: 12px 0 0;
  min-height: 20px;
  font-family: var(--font-mono);
  font-size: 13px;
  letter-spacing: .04em;
  color: var(--amber);
}

/* ---------- 横幅图 ---------- */

.page-faq .faq-banner {
  margin: 72px 0 0;
}

.page-faq .faq-banner img {
  max-width: 100%;
  height: auto;
  object-fit: cover;
}

/* ---------- 四大类入口 ---------- */

.page-faq .faq-cats {
  margin: 48px 0 0;
  padding: 0;
  list-style: none;
  display: grid;
  grid-template-columns: 1fr;
  gap: 0;
}

.page-faq .faq-cat {
  display: grid;
  grid-template-columns: 46px minmax(0, 1fr) auto;
  grid-template-areas:
    "idx title count"
    ".   text  text";
  align-items: baseline;
  gap: 8px 18px;
  padding: 26px 18px 26px 0;
  border-bottom: 1px solid var(--line);
  background-image: linear-gradient(90deg, rgba(16, 56, 74, .62), rgba(16, 56, 74, 0));
  background-repeat: no-repeat;
  background-size: 0% 100%;
  transition: background-size var(--dur) var(--ease);
}

.page-faq .faq-cats .faq-cat:first-child {
  border-top: 1px solid var(--line);
}

.page-faq .faq-cat:hover,
.page-faq .faq-cat:focus-within {
  background-size: 100% 100%;
}

.page-faq .faq-cat__index {
  grid-area: idx;
  font-size: 12px;
  letter-spacing: .14em;
  color: var(--frost);
  transition: color var(--dur) var(--ease);
}

.page-faq .faq-cat:hover .faq-cat__index {
  color: var(--gold);
}

.page-faq .faq-cat__title {
  grid-area: title;
  margin: 0;
  font-family: var(--font-display);
  font-weight: 400;
  font-size: 25px;
  line-height: 1.25;
  letter-spacing: .01em;
  color: var(--fg);
}

.page-faq .faq-cat__count {
  grid-area: count;
  font-size: 12px;
  letter-spacing: .1em;
  color: var(--gold);
  white-space: nowrap;
}

.page-faq .faq-cat__text {
  grid-area: text;
  margin: 0;
  max-width: 58ch;
  font-size: 15px;
  line-height: 1.75;
  color: var(--muted);
}

/* ---------- 高频问题 ---------- */

.page-faq .faq-hot {
  padding-top: 88px;
  padding-bottom: 88px;
}

.page-faq .faq-hot__head {
  max-width: 62ch;
}

.page-faq .faq-hot__title {
  margin-top: 12px;
}

.page-faq .faq-hot__lede {
  margin-top: 18px;
}

.page-faq .faq-list {
  margin-top: 44px;
  border-top: 1px solid var(--line);
}

.page-faq .faq-item {
  border-bottom: 1px solid var(--line);
}

.page-faq .faq-item__trigger {
  display: grid;
  grid-template-columns: 48px minmax(0, 1fr) 24px;
  align-items: center;
  gap: 16px;
  width: 100%;
  padding: 22px 12px 22px 6px;
  background: transparent;
  border: 0;
  text-align: left;
  cursor: pointer;
  color: var(--fg);
  font-family: var(--font-body);
  transition: background var(--dur) var(--ease);
}

.page-faq .faq-item__trigger:hover {
  background: var(--panel);
}

.page-faq .faq-item__trigger:focus-visible {
  outline: 2px solid var(--amber);
  outline-offset: -2px;
}

.page-faq .faq-item__index {
  font-size: 12px;
  letter-spacing: .12em;
  color: var(--frost);
}

.page-faq .faq-item__q {
  font-size: 17px;
  line-height: 1.6;
  font-weight: 500;
  color: var(--fg);
}

.page-faq .faq-item__mark {
  position: relative;
  justify-self: end;
  width: 14px;
  height: 14px;
}

.page-faq .faq-item__mark::before,
.page-faq .faq-item__mark::after {
  content: "";
  position: absolute;
  background: var(--gold);
  transition: transform var(--dur) var(--ease), opacity var(--dur) var(--ease);
}

.page-faq .faq-item__mark::before {
  top: 6px;
  left: 0;
  width: 14px;
  height: 2px;
}

.page-faq .faq-item__mark::after {
  left: 6px;
  top: 0;
  width: 2px;
  height: 14px;
}

.page-faq .faq-item__trigger[aria-expanded="true"] .faq-item__mark::after {
  transform: scaleY(0);
  opacity: 0;
}

.page-faq .faq-item__body {
  padding: 2px 12px 28px 6px;
}

.page-faq .faq-item__body p {
  margin: 0 0 12px;
  max-width: 64ch;
  font-size: 15px;
  line-height: 1.85;
  color: var(--muted);
}

.page-faq .faq-item__body p:last-child {
  margin-bottom: 0;
}

.page-faq .faq-item__body ol,
.page-faq .faq-item__body ul {
  margin: 14px 0 0;
  padding-left: 20px;
  max-width: 64ch;
  display: grid;
  gap: 8px;
  font-size: 15px;
  line-height: 1.8;
  color: var(--muted);
}

.page-faq .faq-item__body .text-link {
  color: var(--accent);
}

/* ---------- 查询足迹 ---------- */

.page-faq .faq-records {
  padding-top: 88px;
  padding-bottom: 88px;
}

.page-faq .faq-records__grid {
  display: grid;
  grid-template-columns: 1fr;
  gap: 44px;
}

.page-faq .faq-records__title {
  margin-top: 12px;
}

.page-faq .faq-records__lede {
  margin-top: 18px;
  max-width: 52ch;
}

.page-faq .faq-records__facts {
  margin: 36px 0 0;
  padding: 0;
  list-style: none;
  display: grid;
  grid-template-columns: 1fr;
  gap: 1px;
  border-top: 1px solid var(--line);
}

.page-faq .faq-records__fact {
  display: flex;
  align-items: baseline;
  gap: 16px;
  padding: 16px 0;
  border-bottom: 1px solid var(--line);
}

.page-faq .faq-records__num {
  flex: 0 0 auto;
  min-width: 2.4em;
  font-size: 25px;
  line-height: 1;
  color: var(--gold);
  letter-spacing: .02em;
}

.page-faq .faq-records__label {
  font-size: 15px;
  line-height: 1.7;
  color: var(--muted);
}

.page-faq .faq-records__panel {
  margin-top: 34px;
  border: 1px solid var(--line);
  background: var(--panel);
  padding: 20px;
  transition: border-color var(--dur) var(--ease);
}

.page-faq .faq-records__panel:hover {
  border-color: rgba(231, 180, 90, .55);
}

.page-faq .faq-records__panel-head {
  display: flex;
  flex-wrap: wrap;
  align-items: center;
  justify-content: space-between;
  gap: 12px;
  padding-bottom: 14px;
  border-bottom: 1px solid var(--line);
}

.page-faq .faq-records__panel-title {
  font-size: 12px;
  letter-spacing: .12em;
  color: var(--frost);
}

.page-faq .faq-records__chips {
  margin: 16px 0 0;
  padding: 0;
  list-style: none;
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
}

.page-faq .faq-records__note {
  margin: 18px 0 0;
  max-width: 52ch;
  font-size: 14px;
  line-height: 1.8;
  color: var(--muted);
}

.page-faq .faq-records__figure {
  margin: 0;
}

.page-faq .faq-records__figure img {
  max-width: 100%;
  height: auto;
  object-fit: cover;
}

/* ---------- 语言与人工支持 ---------- */

.page-faq .faq-help {
  padding-top: 88px;
  padding-bottom: 88px;
}

.page-faq .faq-help__head {
  max-width: 56ch;
}

.page-faq .faq-help__title {
  margin-top: 12px;
}

.page-faq .faq-help__lede {
  margin-top: 18px;
}

.page-faq .faq-help__grid {
  margin-top: 48px;
  gap: 32px;
}

.page-faq .faq-help__block {
  border-top: 2px solid var(--accent);
  padding-top: 24px;
}

.page-faq .faq-help__index {
  font-size: 12px;
  letter-spacing: .16em;
  color: var(--accent);
}

.page-faq .faq-help__blockTitle {
  margin: 12px 0 0;
  font-family: var(--font-display);
  font-weight: 400;
  font-size: 26px;
  line-height: 1.3;
  color: var(--fg);
}

.page-faq .faq-help__text {
  margin: 14px 0 0;
  max-width: 54ch;
  font-size: 15px;
  line-height: 1.85;
  color: var(--muted);
}

.page-faq .faq-langs {
  margin: 22px 0 0;
  padding: 0;
  list-style: none;
  display: grid;
  gap: 1px;
}

.page-faq .faq-langs__item {
  display: flex;
  align-items: center;
  gap: 14px;
  padding: 12px 0;
  border-top: 1px solid var(--line);
  font-size: 15px;
  color: var(--fg);
}

.page-faq .faq-langs__code {
  min-width: 6.5em;
  font-size: 12px;
  letter-spacing: .1em;
  color: var(--frost);
}

.page-faq .faq-help__block .btn {
  margin-top: 22px;
}

/* ---------- 还是没找到 ---------- */

.page-faq .faq-unresolved {
  padding-top: 88px;
  padding-bottom: 96px;
}

.page-faq .faq-unresolved__grid {
  display: grid;
  grid-template-columns: 1fr;
  gap: 40px;
}

.page-faq .faq-unresolved__title {
  margin-top: 12px;
}

.page-faq .faq-unresolved__lede {
  margin-top: 18px;
  max-width: 46ch;
}

.page-faq .faq-unresolved__side {
  border-left: 2px solid var(--gold);
  padding-left: 24px;
}

.page-faq .faq-unresolved__sideHead {
  margin: 0;
  font-size: 12px;
  letter-spacing: .14em;
  color: var(--gold);
}

.page-faq .faq-checklist {
  margin: 22px 0 0;
  padding: 0;
  list-style: none;
  display: grid;
  gap: 16px;
}

.page-faq .faq-checklist__item {
  display: grid;
  grid-template-columns: 34px minmax(0, 1fr);
  gap: 10px;
  font-size: 15px;
  line-height: 1.75;
  color: var(--muted);
}

.page-faq .faq-checklist__num {
  font-size: 12px;
  letter-spacing: .1em;
  color: var(--frost);
  padding-top: 4px;
}

.page-faq .faq-unresolved__side .btn {
  margin-top: 26px;
}

/* ---------- 平板与桌面 ---------- */

@media (min-width: 720px) {

  .page-faq .faq-hero__title {
    letter-spacing: -.02em;
  }

  .page-faq .faq-records__facts {
    grid-template-columns: repeat(3, minmax(0, 1fr));
    column-gap: 24px;
    border-top: 0;
  }

  .page-faq .faq-records__fact {
    flex-direction: column;
    align-items: flex-start;
    gap: 10px;
    padding: 20px 0 0;
    border-top: 1px solid var(--line);
    border-bottom: 0;
  }

  .page-faq .faq-item__body {
    padding: 4px 60px 32px 70px;
  }
}

@media (min-width: 900px) {

  .page-faq .faq-cats {
    grid-template-columns: repeat(2, minmax(0, 1fr));
    column-gap: 52px;
    row-gap: 0;
  }

  .page-faq .faq-cats .faq-cat:nth-child(2) {
    border-top: 1px solid var(--line);
  }

  .page-faq .faq-records__grid {
    grid-template-columns: minmax(0, 1.2fr) minmax(0, .8fr);
    align-items: start;
    gap: 64px;
  }

  .page-faq .faq-help__grid {
    gap: 48px;
  }

  .page-faq .faq-unresolved__grid {
    grid-template-columns: minmax(0, 1.1fr) minmax(0, .9fr);
    align-items: start;
    gap: 72px;
  }
}

@media (min-width: 1180px) {

  .page-faq .faq-hero {
    padding-bottom: 112px;
  }

  .page-faq .faq-hero__head {
    margin-top: 82px;
  }

  .page-faq .faq-finder {
    margin-top: 60px;
  }

  .page-faq .faq-hot,
  .page-faq .faq-records,
  .page-faq .faq-help {
    padding-top: 108px;
    padding-bottom: 108px;
  }

  .page-faq .faq-unresolved {
    padding-top: 108px;
    padding-bottom: 116px;
  }
}

@media (prefers-reduced-motion: reduce) {

  .page-faq .faq-cat,
  .page-faq .faq-item__trigger,
  .page-faq .faq-finder__field,
  .page-faq .faq-finder__field::after,
  .page-faq .faq-records__panel,
  .page-faq .faq-item__mark::before,
  .page-faq .faq-item__mark::after {
    transition: none;
  }
}
<<<END>>>